Returns & Refunds

If you're not satisfied with your purchase, contact us within 30 days of delivery and we'll work with you on a replacement or refund for eligible items. Your satisfaction matters more to us than a single sale.

Email support@naturalplususa.shop with your order number and a short note about what went wrong. We'll respond with simple next steps — usually within one business day.

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank or card provider.

If your order arrives damaged or you received the wrong product, contact us within 7 days of delivery with a photo. We'll send a replacement at no cost to you.