Question 1

How long does shipping take?

Accepted Answer

Orders are processed within 1–2 business days and typically arrive within 5–7 business days inside the continental United States. You'll receive a tracking number by email as soon as your order ships.

Question 2

Are your products really 100% organic?

Accepted Answer

Yes. Every formula is 100% organic and plant-based — built on coconut, aloe, rosemary, onion, honey, and vitamins E & D. No harsh chemicals, no sulfates, no synthetic fragrance, and no artificial preservatives.

Question 3

When will I see results?

Accepted Answer

Many customers notice softer, more manageable hair as they use the ritual consistently. A fuller, healthier look builds with regular use.

Question 4

How long does shipping take?

Accepted Answer

Orders are processed within 1–2 business days and typically arrive within 5–7 business days inside the continental United States. You'll receive a tracking number by email as soon as your order ships.

Question 5

Do you ship internationally?

Accepted Answer

Yes. We ship across the United States and to select international destinations. International delivery times and customs duties vary by country — reach out at support@naturalplususa.shop if you'd like a quote before ordering.

Question 6

How much does shipping cost?

Accepted Answer

Shipping is calculated at checkout based on your location and order size. We regularly offer free shipping promotions to our email and Instagram community — follow @naturalplususa to catch them.

Question 7

Are your products really 100% organic?

Accepted Answer

Yes. Every formula is 100% organic and plant-based — built on coconut, aloe, rosemary, onion, honey, and vitamins E & D. No harsh chemicals, no sulfates, no synthetic fragrance, and no artificial preservatives.

Question 8

Where are the products made?

Accepted Answer

Every bottle is handmade in Dajabón, Dominican Republic, using traditional Dominican botanical methods passed down through generations.

Question 9

Are your products safe for color-treated or relaxed hair?

Accepted Answer

Yes. Because our formulas are gentle and free of harsh chemicals, they're safe for color-treated, relaxed, transitioning, and natural hair alike. As with any new product, do a patch test first if you have a sensitive scalp.

Question 10

How do I use the treatments?

Accepted Answer

Apply to clean, damp hair and massage into the scalp and lengths. Leave on for the time noted on your product (most treatments work in 15–30 minutes), then rinse thoroughly. For best results, use consistently 2–3 times per week.

Question 11

Can I use the products every day?

Accepted Answer

Daily-use products like our leave-ins and oils are gentle enough for everyday use. Deep treatments and masks are best used 2–3 times per week so your hair gets the benefit without being weighed down.

Question 12

When will I see results?

Accepted Answer

Many customers notice softer, more manageable hair as they use the ritual consistently. A fuller, healthier look builds with regular use. Results vary by individual and depend on consistency.

Question 13

What kind of hair goals do the formulas support?

Accepted Answer

Our formulas are designed to nourish the scalp, strengthen strands, support shine, and help reduce breakage. If you are concerned about a medical condition, we recommend speaking with a licensed healthcare professional.

Question 14

What is your return policy?

Accepted Answer

We offer easy returns. If you're not satisfied, contact us within 30 days of delivery and we'll make it right with a replacement or refund on eligible items. See our Returns policy for full details.

Question 15

Can I change or cancel my order?

Accepted Answer

Reach out as soon as possible at support@naturalplususa.shop. If your order hasn't shipped yet, we'll do our best to update or cancel it. Once it's on its way, you can use our easy returns process instead.

Frequently asked questions

Help center

Shipping & Delivery

Ingredients

How to Use

Results

Returns & Orders

Still have a question?